Privacy Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026

Trusted Local Restoration (“we,” “us,” or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, process, and transfer your personal information when you visit our website, submit a form, or call a telephone number displayed on trustedlocalrestoration.com (the “Site”).

By accessing our Site or submitting your information, you agree to the practices described in this Privacy Policy and our Terms of Service.

1. Important Notice: We Are a Referral Platform

Trusted Local Restoration is a lead generation and marketing referral service. We do not directly own, operate, or perform physical water, fire, or storm damage restoration services. We connect consumers requesting emergency restoration services with independent, third-party restoration contractors and call-routing networks (“Service Partners”).

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

Depending on how you interact with our website and communications platforms, we collect the following statutory categories of Personal Information:

Identifiers & Contact Information: Name, telephone number, email address, physical address, city, state, zip code, and IP address.
Audio & Electronic Records: Telephone numbers, call date/time, call duration, SMS history, and full audio recordings of inbound and outbound phone calls routed through our call tracking numbers (powered by CallRail).
Internet & Network Activity: Browser type, device type, operating system, referring URLs, pages viewed, time spent on site, and interaction data collected via cookies and tracking technologies (including Google Analytics and Rank Math SEO plugins).
Commercial & Service Details: Emergency restoration situation details, property type, scope of damage, and specific service requests submitted via our contact forms.
Verification & Technical Logs: Form submission timestamps, IP addresses, URL tracking data, anti-spam validation logs (via WP Armour), and web server logs captured to verify TCPA express written consent and facilitate request routing.

3. Phone Monitoring & Call Recording

To ensure quality control, track call validity for our Service Partners, and maintain accurate records:

All phone calls made to tracking numbers on this Site may be monitored and recorded.
Audio recordings are retained for verification, dispute resolution, TCPA compliance proof, and quality assurance.
By initiating a call to any number on this Site, you consent to the monitoring and recording of your call.

4. How We Use Your Information

We use the collected information for the following purposes:

Connecting You with Service Partners: To match, transfer, and route your request or call to independent local contractors or pay-per-call networks (such as Service Direct) available in your area.
Communication & Verification: To send administrative confirmations, verify lead authenticity, and follow up regarding your service request.
Operations & Performance: To operate, maintain, and optimize our website performance on our hosting infrastructure.
Legal Compliance & TCPA Defense: To verify explicit consent, respond to legal inquiries, defend against claims, and prevent fraudulent activity.

5. Sharing & Transfer of Information (Lead Distribution)

To fulfill your request for emergency restoration services, we share your Personal Information with third parties under the following conditions:

Independent Service Partners & Networks: When you submit a form or place a phone call, your contact details, location, emergency details, and call audio may be transferred or routed to independent restoration contractors, local service providers, or lead aggregation networks (such as Service Direct or local specialists) who can fulfill your request.
TCPA Consent Notice: By submitting a form or calling, you acknowledge that these third-party Service Partners may contact you directly via phone, automated dialers, SMS, or email at the number provided.
Operational Service Providers: We share data with trusted vendors who assist in operating our platform, including web hosting (Rocket.net), call tracking software (CallRail), spam prevention tools (WP Armour), and web analytics tools (Google Analytics).
Legal Obligations: We may disclose your information if required by law, subpoena, or government order, or to protect the safety, rights, or property of Trusted Local Restoration or the public.

6. TCPA Compliance & Consent Verification

To verify compliance with the Telephone Consumer Protection Act (TCPA) and applicable telemarketing regulations, we capture standard form submission timestamps, IP addresses, URL referrer tracking data, and server logs upon form submission or call placement. This documentation is retained in our systems to demonstrate valid express written consent and request routing.

7. Your Rights & Opt-Out Options

Depending on your state of residence (e.g., CCPA/CPRA in California or other applicable state privacy laws), you may have the following rights:

Right to Know / Access: Request details regarding the categories and specific pieces of personal information we have collected and shared.
Right to Delete: Request deletion of your Personal Information, subject to certain legal exceptions (e.g., maintaining required TCPA compliance records).
Do Not Sell or Share My Personal Info: Request that we refrain from selling or sharing your Personal Information for commercial marketing purposes going forward.

To exercise any of these rights, please submit a request via our TCPA Consent & Do Not Sell My Info page or email us at privacy@trustedlocalrestoration.com.

8. Data Security

We employ industry-standard technical measures (including SSL encryption, secure API integrations, and edge-level firewall protection via Rocket.net) to protect your data. However, no data transmission over the Internet or cellular network is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to external websites operated by third parties or Service Partners. We do not control and are not responsible for the privacy policies or content of those external sites.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your legal privacy rights, contact us at:

Trusted Local Restoration
Email: privacy@trustedlocalrestoration.com
Website: https://trustedlocalrestoration.com